Your Design Hours
Next renews: March 23rd 2026
Design hours remaining
- Design hours remaining: 9 of 10
- Design hours used: 1 of 10
- Design hours expiring 23/03/2026: 4 of 10
Used design hours
1 hour: 01/12/2025
Updates to website – specifically relating to large bookings
Completed: 01/12/2025
Design hours used: 1
Your Website Hosting & Maintenance Plan
Other key points
- Unused hours rollover: Any unused design hours roll over to the following quarter, but only for one quarter (hours still unused after that expire).
- Overage rate: £60 / hour for work beyond included hours.
- Onboarding/setup: One-off fee of £95 to configure backups, monitoring, staging and DNS migration.
- Billing: Quarterly in advance.
- Exclusions: Major redesigns, complex integrations or large development projects are scoped & quoted separately.
Frequently Asked Questions
Do unused hours roll over?
Yes – but only once. Any unused design hours roll over to the next quarter, and if still unused, they expire.
What if I need more hours?
Extra work is billed at £60/hr.
What’s the setup fee?
A one-off £95 onboarding fee covers setup of backups, monitoring, staging, and DNS migration.
How long is the commitment?
Plans are billed quarterly in advance. You can cancel anytime with 30 days’ notice.
What’s not included?
Major redesigns, complex integrations, or larger development projects are quoted separately. Hosting costs for unusually high-traffic sites or specialist infrastructure may also be billed separately (with prior agreement).
Terms of service
1. Scope of Services
The Provider will supply hosting, maintenance and support as described in the selected plan. Hosting is included in the quarterly fee. Major redesigns, complex integrations, bespoke development and eCommerce rebuilds are out of scope and will be scoped and quoted separately.
2. Prepaid Design Hours
For Standard and Premium plans, clients receive prepaid design hours each quarter for small changes (content edits, menu updates, banners, small page builds, quick graphics). Unused hours expire at the end of the quarter and do not roll over unless agreed in writing.
3. Overage and Billing
Work beyond the included hours will be billed at £60 per hour. Additional work will be invoiced monthly in arrears or as otherwise agreed. Plans are billed quarterly in advance.
4. Service Levels and Response Times
Response times are measured from when a clear request is received via agreed communication channels: Essential – 5 business days; Standard – 72 hours; Premium – 48 hours. Response time covers acknowledgement and triage; complex tasks may require additional scheduling.
5. Onboarding & Setup
A one-off onboarding fee of £95 covers initial setup including backups, monitoring, staging configuration and DNS migration.
6. Termination & Billing
Either party may terminate with 30 days written notice. On termination, any prepaid hours not yet used will be forfeited. Outstanding invoices must be settled within 14 days of termination.
7. Exclusions
Hosting costs for unusually high-traffic sites or specialised infrastructure may be passed through with prior agreement. Major redesigns, complex integrations and extensive development are quoted separately.
Grow with McQ Design
I help brands like these build their thing and keep it growing.
What my clients say
An enormously talented and versatile graphic designer whose designs are as intelligent as they are beautiful.
Great ideas, beautifully crafted design, and a cohesive visual language have brought our brand, products and website to life.
Dan captures our brand vision, and develops creative concepts that translate into user-friendly and easy-to-absorb resources. An incredible talent.